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I recently ordered one of the military ZZZ Bears after receiving a Marine bear from my son for Mother’s Day. Since I also have a Navy recruit currently at boot camp, I knew I had to order the Navy bear too.
When I opened my Marine bear, I noticed there was a small hole in the toe/foot area. At first, I honestly thought, “Oh well, I’ll just display it anyway.” A few days later, I received an email checking to make sure everything was okay with my Navy bear order. I mentioned how happy I was with both bears and casually let them know about the small hole in the Marine bear, even sending a picture of the bears together along with a photo of the issue.
Not long after, I personally heard back from Justin at ZZZ Bears. He was incredibly kind, apologetic, and immediately offered to send me a replacement bear. I was honestly taken aback. I expected maybe a small discount or store credit, but instead they made it personal. The fact that he took the time to respond himself and make it right speaks volumes about the company and their customer service.
The bears themselves are adorable and meaningful, but the customer service is what truly made me a lifelong fan. In a world where great customer service feels rare, ZZZ Bears absolutely went above and beyond.
Escantador y muy desestresante!!! Lo ame
Muchas gracias
i love the bear and name tag i got it for my sister who’s in the army national guard and she loves it as well. i will be purchasing from here in the future.
I recently ordered one of the military ZZZ Bears after receiving a Marine bear from my son for Mother’s Day. Since I also have a Navy recruit currently at boot camp, I knew I had to order the Navy bear too.
When I opened my Marine bear, I noticed there was a small hole in the toe/foot area. At first, I honestly thought, “Oh well, I’ll just display it anyway.” A few days later, I received an email checking to make sure everything was okay with my Navy bear order. I mentioned how happy I was with both bears and casually let them know about the small hole in the Marine bear, even sending a picture of the bears together along with a photo of the issue.
Not long after, I personally heard back from Justin at ZZZ Bears. He was incredibly kind, apologetic, and immediately offered to send me a replacement bear. I was honestly taken aback. I expected maybe a small discount or store credit, but instead they made it personal. The fact that he took the time to respond himself and make it right speaks volumes about the company and their customer service.
The bears themselves are adorable and meaningful, but the customer service is what truly made me a lifelong fan. In a world where great customer service feels rare, ZZZ Bears absolutely went above and beyond.
Escantador y muy desestresante!!! Lo ame
Muchas gracias
i love the bear and name tag i got it for my sister who’s in the army national guard and she loves it as well. i will be purchasing from here in the future.